Privacy Policy

This policy applies to Tour mobile app features and supporting backend services.

We collect the following categories of data:

• Account and profile data
• Identifiers: user ID, email, display/full name, avatar URL.
• Profile attributes: onboarding quiz answers, preference vectors, app profile fields.
• Location data
• Approximate/precise latitude and longitude when you grant location permission.
• City/region derived from reverse geocoding.
• Usage and interaction data
• App screens/events (for product analytics and reliability monitoring).
• Venue interactions (likes/dislikes), card/session engagement signals, recommendation impressions.
• Content you submit
• Social/reel URLs you share for analysis.
• Feedback text submitted in app.
• Referral, friend invite, and blend invite actions.
• Subscription and billing-related data
• Subscription status fields (plan tier/status/product/expiry).
• RevenueCat webhook event records used for subscription state reconciliation.
• Optional cancellation feedback you submit.
• Device and app metadata
• App version/build, platform, locale/timezone, device model.
• Push notification token (when notifications are enabled).

We collect data:

• Directly from you (account info, onboarding answers, feedback, shared URLs).
• From your device (with permission) for location and push notifications.
• Automatically through app/backend telemetry for analytics and reliability.
• From integrated service providers to process subscriptions, notifications, mapping, and reel/content analysis.

We use collected data to:

• Authenticate users and maintain accounts.
• Personalize venue recommendations and ranking.
• Process reels/shared links and generate related venue results.
• Deliver notifications you have enabled.
• Manage subscriptions and entitlement state.
• Detect errors, monitor latency, and improve reliability and product quality.
• Prevent abuse and maintain service security.

We do not use your data for cross-app behavioral advertising tracking.

Tour does not use ATT-based cross-app tracking for targeted advertising. We do not use IDFA for ad targeting in current app flows.

Tour uses both actively enabled and conditionally enabled third-party processors depending on feature usage, environment, and service availability.

We share data with processors that support core app functionality, including:

• Supabase (auth, database, storage)
• PostHog (product analytics)
• RevenueCat (subscriptions)
• Expo push service (notifications)
• Mapbox (maps/geocoding)
• Google Maps (web map path)
• Resend (feedback email delivery, when configured)
• Uploadcare (media upload flows, when configured)
• Geoapify (location/geocoding flows, when configured)
• Content/reel processing providers (for example Apify, RapidAPI, OpenAI, Gemini, Groq, Foursquare, Google Places, Replicate)

We require processors to handle data according to applicable legal obligations and their contractual commitments.

We retain data according to the following baseline schedule:

Some product-specific caches may expire sooner than the baseline schedule above.

You can initiate account deletion in-app from Settings. When processed, we delete your account data from core product tables and remove your auth account.

Where legally required, we may retain minimal billing/audit records in de-identified or minimized form.

Important: deleting your Tour account does not automatically cancel App Store subscriptions. You can manage or cancel subscriptions in Apple subscription settings.

Depending on your region, you may request to access, correct, or delete your personal data. You may also request information about data use and sharing. Submit requests to thetourtravelcompany@gmail.com.

You can also manage permissions (for example location/notifications) in device settings.

Your data may be processed in countries other than your own through our service providers. We apply reasonable safeguards appropriate to the transfer context.

We use technical and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Tour is not directed to children under 13. If you believe a child under 13 provided personal data, contact us and we will take appropriate steps.

We may update this policy from time to time. Material updates will be reflected by the "Last Updated" date and, where appropriate, additional notice in-app or on our site.